Financial Institution – Future-Proof Security Solutions

Financial Institution Across Europe

Objective

To streamline check-in for staff and visitors in the financial sector, focusing on:

- Enhancing staff and visitor experience
- Reducing reception administration and queues for lost or forgotten ID cards
- Improving time efficiency and reallocation of resources involved in ID card management

Solution Overview

Self-Service Kiosk Deployment
- To achieve these aims, a self-service kiosk was deployed at the HQ of a leading international bank in London. The solution included:
- Standalone staff authentication for secure check-in
- Temporary ID card issuance for employees, reducing the need for reception staff involvement

Advanced Integration
The kiosk was customised to integrate with the bank’s LDAP (Lightweight Directory Access Protocol) for secure staff authentication. It was also connected to the access control system, allowing the deactivation of forgotten cards and transferring all security clearance levels to temporary cards.

Technology and Features
The kiosk was equipped with:
- Touchscreen Interface: Intuitive and user-friendly for efficient check-in
- ID Card Dispenser: Provides on-the-spot issuance of temporary ID cards
- Flexible Options: Add-ons available for biometric enrolment, image capture, ID printing, document scanning, and site inductions

Benefits

For the Bank: Enhanced Efficiency and Cost Savings
- Reduced Check-In Times: Staff check-in times were cut by 90%, from an average of 22 minutes to just 2 minutes.
- Substantial Return on Investment: Savings from reduced reception staffing needs and consumable costs exceeded £50,000 per year, per kiosk.
- Data Security and Compliance: The solution met all interoperability and InfoSec standards, including secure encrypted data exchange and rigorous forensic IT penetration testing.

For Reception Management: Improved Resource Allocation
- Streamlined Operations: Reduced demands on reception staff, freeing them to focus on other priorities.
- Seamless Authentication: Real-time ID card processing meant staff could access their workspace more efficiently, enhancing productivity.

For Staff: Improved Experience and Satisfaction
- Quick and Simple Check-In: The kiosk minimised queuing, enabling staff to bypass reception when collecting temporary cards.
- Higher Staff Satisfaction: Staff adoption rates were high, with satisfaction consistently above 90%, allowing employees to focus on their work without administrative delays

Results

- Increased User Satisfaction: The streamlined admissions process led to a notable rise in staff satisfaction.
- Enhanced Workplace Efficiency: Faster check-in times mean staff can access the building and start work more promptly.
- Significant Cost Savings: Combined savings from reduced reception duties and consumable costs are estimated at over £50,000 per year per kiosk.

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