Terms & Conditions

By accessing or using our website, products, or services, you agree to comply with and be bound by these terms.

Definitions

In these conditions the following applies:
– ‘The Company’ means Cyber Eye Security Limited.
– ‘The Customer’ means the person, company or corporation who has placed an order with the company.
– ‘The Goods’ means the goods sold under these conditions of sale.
– ‘The Services’ means the services sold under these conditions of sale.

General

These conditions shall govern any sale of Goods and Services by the Company to the exclusion of any other terms and conditions except such terms and conditions as have been expressly approved of in writing by a director of the Company.

Any quotation given by the Company shall be construed as an invitation to treat and orders placed thereon are subject to acceptance by the Company. Unless otherwise expressly stated therein a quotation shall not remain open for more than twenty-eight days from the date of the quotation.

A quotation may be withdrawn at any time.

Prices

The Company reserves the right to increase prices (whether specifically quoted or not) to take account of increases in the cost of raw materials, wages, taxes, insurance, manufacture, packing or transport arising before despatch.

Prices are exclusive of VAT or other tax, duty, tariff or charge arising in the United Kingdom or elsewhere. Unless otherwise agreed, prices are ex-works, carriage and packing extra.

If, at the request of the Customer or by reason of any action or inaction of the Customer work on the contract or delivery of the Goods is suspended, the Company shall have the right both to increase the purchase price and to alter the time of delivery.

Delivery

Any dates given for shipment, delivery or completion are approximate.

Whilst every effort will be made to adhere to the agreed dates, such dates are not guaranteed and the Company accepts no liability for delay in shipment, delivery or completion from any cause whatsoever. The Company may, at its discretion, deliver the Goods in installments and carry out the work in phases.

Where the Customer, having been notified that the Goods are ready for despatch or, as the case may be, for collection, for any reason refuses or is unable to accept delivery or to make collection the Company shall be entitled to invoice the Customer for the agreed price of the Goods (which the Customer shall pay as though the Goods had been despatched or collected on the date of notification), the Company shall have the right to charge the Customer for storage and insurance of, and all other expenses incurred by it in respect of, the Goods and, notwithstanding the “Passing of title and risk” clause below, risk in the Goods shall be treated as having passed to the Customer from the date of the Company’s notification.

Warranties

The Company will replace or repair without charge. Goods which in the opinion of the Company have become defective, under normal use, within twelve months from date of despatch provided that:
– The defect is due to faulty workmanship or materials.
– The Customer notifies the Company within seven days of discovery.
– The Goods have been properly serviced and maintained during the warranty period.
– The warranties given in these conditions are personal to the Customer and are not capable of being assigned.
– Any description of Goods appearing in the Company’s documentation or in literature and brochures supplied by the Company is given by way of identification only and the use of such a description shall not constitute a sale by description. In so far as information supplied to the Company by any other party the Company accepts no responsibility for its accuracy.

Liability

The Company shall not be liable for any of the following:

– Design defects.
– Consequential loss.
– Any excess in total claims over the contract price.
– Technical advice or assistance which it was not contractually bound to provide.
– Loss caused by delay.
– Any loss which the Company is precluded from recovering from a carrier by reason of the Customer’s failure to give the notice necessary for such recovery.
– Any alleged defect in the Goods which the Customer or any person acting on its behalf shall have rectified or attempted to rectify.
– Any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control.
– Damage caused by misuse or non-compliance with instructions set out in the Company’s instructions (if any).

Force Majeur

The Company shall be excused non-delivery directly or indirectly caused by or resulting from, or made fundamentally more onerous by, events or circumstances beyond the Company’s reasonable control (including but without prejudice to the generality of the foregoing, suppliers’ delays and trade disputes, whether of the Company’s employees or otherwise).

Payments

Payment shall be net and without set off, so as to be received within 30 (thirty) days of the date of the Company’s invoice.
The Company will raise an invoice for 50% of the total contract price upon receipt and acceptance of the Customer’s official order. Subsequent invoices will be raised monthly as goods are shipped to site and work is carried out.

Customers without a previous trading history will be required to settle their initial invoice prior to work commencing on site.
The Company will exercise its statutory right to claim interest (at 8% over Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation if it is not paid according to agreed credit terms.

Passing of Title and Risk

Notwithstanding that the Customer obtains possession of the Goods the legal title will remain in the Company until the Company receives payment from the Customer of the contract price in full.
Risk in the Goods shall be treated as having passed to the Customer upon delivery of the Goods to the Customer’s premises.

Returns

Goods should not be returned without the consent of the Company.

Where the Customer believes the Goods to be faulty or not meeting the agreed specification, full details of the fault or specification shortfall must be given. Goods no longer required can, with the agreement of the Company, be returned. The Goods must be still in their original condition and will only be accepted if returned within thirty days of the original invoice date.

A restocking charge of 30% of the original value of the Goods will be charged to the Customer.

Cancellations

Should the Customer wish to cancel an order the Company reserves the right to charge for all costs incurred by it up until the date of cancellation.

Assignability

The Customer may not assign or part with its interest in this contract.

The Company may delegate or sub-contract its duties under this contract but shall remain liable to the Customer for the full performance thereof.

Interpretation

These conditions and the contract of which they form a part shall be governed by and construed in accordance with English law and the Customer irrevocably submits to the jurisdiction of the English Courts.